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If a full reset (restart) of the TV is required Check if the remote control is working properly Point the remote control at the remote control sensor located at the front Common Remote Control Issues Many users report common issues with their Sony Bravia TV remote control that can be easily identified. IMPORTANT: If you are using a third-party tuner, such as a cable box or satellite receiver, the original Sony remote may not work, you may need to use the supplied third-party remote control Find the codes you need to program your remote control Please enter your model number in the search box For optimal results, please use the model number listed on your remote control. Having some trouble with your Sony TV remote control? Not seeing any response on your Sony TV when you use the remote? In this video we’ll show you a few different ways to troubleshoot Before you start In the case of a third-party tuner/Set-Top Box, you may only be able to switch channels with the supplied third-party remote control. Learn how to reset, pair, or reconnect your Amazon Firestick or Fire TV device remote, and resolve common IMPORTANT: If you are using a third-party tuner, such as a cable box or satellite receiver, the original Sony remote may not work, you may need to use the supplied third-party remote control for that Is your Sony TV remote control not working? Follow our troubleshooting guide for tips on how to replace the batteries, check for device issues, and use your smartphone as a virtual remote. If the only button on the remote control that doesn't work is the Microphone, follow the Maximise your remote control's performance with our helpful tips! Having trouble? Your remote control might be broken. 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